Job Title: Travel Agency Sales Ticket Officer

Job Type: On-site - Permanent (Full-time)

Job Sector: #Hospitality_and_Tourism

Work Location: Addis Ababa, Ethiopia

Education Qualification: Certificate

Experience Level: Senior

Vacancies: 1

Salary/Compensation: Monthly

Deadline: 13/4/2024

Description:
You should have essential skills including excellent communication abilities for interacting with customers, strong customer service skills to handle inquiries and issues efficiently, proficiency in computer systems and reservation software for booking flights and processing payments accurately, attention to detail to ensure compliance with airline policies, and the ability to work well in a team environment. Additionally, problem-solving skills are crucial for resolving issues like flight cancellations or overbookings effectively, while flexibility is necessary to accommodate irregular working hours, including evenings, weekends, and holidays. A sales-oriented mindset may also be beneficial for upselling additional services to customers.

1. Education: A high school diploma or equivalent is usually required. Some positions may prefer candidates with a degree in business administration, hospitality management, or a related field.
2. Communication Skills: Excellent verbal and written communication skills are essential for interacting with customers, handling inquiries, and resolving issues effectively.
3. Customer Service Experience: Prior experience in customer service or sales roles is often preferred. This includes skills in handling customer complaints, providing assistance, and maintaining a positive customer experience.
4. Computer Skills: Proficiency in computer systems and reservation software is necessary for booking flights, processing payments, and managing customer data.
5. Attention to Detail: Accuracy is crucial when processing transactions, issuing tickets, and ensuring compliance with airline policies and regulations.
6. Interpersonal Skills: The ability to work well in a team environment and collaborate with colleagues is important. Additionally, being able to build rapport with customers and adapt to different personalities is beneficial.
7. Problem-Solving Abilities: Being able to think quickly and creatively to resolve issues, such as flight cancellations or overbookings, is a valuable skill in this role.
8. Flexibility: Airline ticket sales officers may need to work irregular hours, including evenings, weekends, and holidays, to accommodate customer needs and fluctuations in flight schedules.
9. Sales Skills: While not always required, having a background in sales or a demonstrated ability to upsell additional services, such as travel insurance or seat upgrades, can be advantageous.
10. Knowledge of Airline Industry: Familiarity with airline policies, procedures, and industry regulations is helpful for providing accurate information to customers and ensuring compliance with airline standards.

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Perform other related duties as assigned.
Number of Positions: 1
Job Requirements
Required Competences, Knowledge, Skills, Attitude & Attributes:
Strong computer skills including the ability to prepare spreadsheets and use Microsoft Office applications (Word, Excel, Power Point and/or Access) to analyze data and trends.
Demonstrated strong leadership, team building and advanced coaching skills, Excellent interpersonal, communication and listening ability.
Excellent planning and organizational skills, with the ability to balance production and maintenance needs.
Ability to work with teams and lead decision-making processes in a team environment.
Have a working understanding of quality management systems and clear focus on high quality and business profit.
Demonstrated understanding of the principles and applications associated with manufacturing operations, maintenance and engineering.
Good and demonstrated knowledge of common operations management models and techniques including MRP, TQM, SCP, Keizen, JMP etc.
Have a working understanding of production planning & scheduling.
Have a working understanding of procurement & MRP
Have a working understanding of stock management systems.
Demonstrated strong leadership, team building and advanced coaching skills, Excellent interpersonal, communication and listening ability.
Qualification:
BSC /degree in Food Engineering/ Industrial Engineering/ Process Engineering/ Food Technology/ Food Science/ Manufacturing Technology/ Applied Chemistry/ Industrial Chemistry or other relevant field of study
Experience:
Fresh graduate with Zero year experience 
It is preferable to have experience in manufacturing company preferably in biscuit Company.
It is preferable to have Previous experience/broad understanding of safety systems and enforcement of safety rules and policies
      Application: 
Interested / eligible applicant can send your application by writing vacant position name on subject of email with all relevant documents, Cover later, CV, copy of original educational degrees with this E-mail info@bekageneralbusiness.com before February 28/2023   

Vacant position for Quality control Manager  
Job Description
Position: Quality Assurance Manager 
Reported to: Food Chemist Consultant and/or General Manager 
Location: Addis Ababa, Ethiopia
Beka Food Manufacturing overview
Beka food manufacturing industries has been working on food production. Currently, we are on start-up of new biscuit factory. We hence, invite qualified applicants for the following vacant position.
Duties & Responsibilities:
Assuring quality though the whole process in factories, starting from the raw material inspection to consumption.
Audit suppliers or manage internal audits.
Run trials of new products - either alongside or together with product development
Coordinate launches of new products.
Deal with any customer complaint investigations or product issues.
Compile, check and approve product specifications and labelling.
Undertake long-term projects with other departments, such as reducing waste by improving efficiency.
In collaboration with branding and marketing work on packaging innovation and technology.
Conduct experiments and produce sample products.
Design the processes for making products with a consistent flavour, colour and texture in large quantities.
Build relationships with suppliers and customers.
Ensure products are profitable.
Develops performance indicators regarding HACCP and GMP. 
Testing and examining samples.
Generating new product ideas and recipes as well as Scale up processes for the production of biscuits.
Modifying and improving existing recipes (modify existing products and processes and develop new ones.
Liaising with marketing staff (research current consumer markets and latest technologies to develop new product concepts).
Ensuring that strict hygiene food safety standards are met.
Identifying and choosing row material from suppliers.
Monitoring the production formulation.
Prepare product costing based on raw materials and manufacturing costs to ensure profitable products.
Coordinates with HRD in hiring and training reporting staff.
Ensures that the necessary man-power, equipment, and facilities are organized for production and maintenance operations.
Sets production and performance targets in consultation with the COO and based on the overall operational and strategic plan.
Develops periodic production plans (annual, quarterly, monthly, weekly, and shift) through master production schedules and ensures the implementation of the same.
Ensure the preparation of inputs plan such as Materials Requirement Planning on a timely basis.
Closely works with the Production department in setting the quality standards of products and monitor production process.
Closely works with Marketing and Sales Team to develop/design different products.
Monitors operation expenses and make every effort to reduce costs while maintaining product quality.
Establishes critical control points to ensure product safety and quality; ensure inspections and tests are made accordingly and records are maintained for follow-up.
In collaboration with Quality Control Manager, ensures that appropriate levels of materials and product safety, factory hygiene, and people safety are maintained.
Ensures equipment and machinery are operated and maintained in accordance with the required standards.
Periodically conducts performance review of reporting staff to identify performance gaps or outstanding performance and take appropriate action; ensure periodic performance for the entire factory staff.
Coordinates with HRD in hiring and developing and designing appropriate training program to enhance staff skills in the production area.
Encourage and promote operating in a continuous improvement environment.
Ensure site compliance to all labour, safety, and environmental regulations.
Writing reports depend on the hierarchs of the factory 

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