Closing the gap: from assumptions to solutions

Exploring perspectives: Motivations, hopes, pains, and barriers in UX Research

How many people actually recommend?

What can I learn from counselling as a user researcher?

30 important questions to consider as a user researcher

Behind the scenes of our new project on job readiness credentials

A pragmatic approach to building an insight repository

How to craft documentation users will actually love

Understanding Bias in UX Research

*? Weekly:* Efficiency in UX Research

Process: Product management and User Research — A symbiotic relationship

Interesting: What I learned from Config 2024

Fresh articles by Nielsen Norman Group:

Artificial Intelligence: Glossary

Content strategy vs. UX Writing

Growing in your UX career: Study Guide

? Homepage design: 4 common mistakes

? Structured content: Benefits and tips

Prototyping:

Mastering TV app design: key tips for creating engaging experience

Enhancing User Experience with storytelling chatbots

Miller’s Law: Enhancing User Experience through cognitive psychology

AI:

ResearchOps ramblings — Appraising AI in UX research

Navigating AI Ethics

Navigating a UX opportunity in the era of AI: A journey so far

StyleAI: Onboarding experience

Case Study:

Insurance mobile app

Enhancing financial management with Google Pay and Gemini

Opinion:

Research findings vs Insights vs Actionable suggestions

An ethical dilemma for innovation

User centered design: Lack of improvement vs innovation

Design:

Why designers should become leaders

Visual design principles: Best practices and case studies from top Apps

Basics:

UX Audits — Uncovering the key to digital success

5 questions to ask when choosing a usability testing provider

Bringing out the essence of UX Research: From discovery to follow-up

How to optimize User Journey for a successful digital transformation (with examples)

Customer feedback: The secret weapon for startup product innovation

@uxdigest

Medium

Closing the gap: from assumptions to solutions

I’ve been a User Researcher for over six years. I have found assumptions workshops a useful way to discuss problem statements.

An advanced UX knowledge base built in Miro — User goals Framework

T-shaped personas for +customer lifetime value

Beyond user interviews: Personal letters as a qualitative Research tool

Mobile banking rank Azerbaijan 2024

Ethical landscape in UX research

Translating business goals into UX metrics

Design: 120 000+ Free Fonts

Fresh articles by Nielsen Norman Group:

Research repositories 101

The best things about working in UX

? Competitive reviews vs. competitive research

? International usability testing: 3 factors to consider

Prototyping:

Zara filters and navigation design

The psychology of unfinished business in product design

Importance of call to action in User Experience

Protect — Seller compliance dashboard

AI:

The prompt report — A systematic survey of prompting techniques

From days to minutes: How AI is transforming the prototyping process

Case Study:

Travel itinerary and planning app UX Research

ConvenientCare

Looking for an available public tennis court

Opinion:

User research will die?

UX+AI: 2024 won’t be like 1984. Well, on second thought…

Basics:

Common UX mistakes and how to avoid them

Difference between qualitative and quantitative research in UX

How usability testing can improve User Experience?

@uxdigest

Medium

An Advanced UX Knowledge Base Built in Miro — User Goals Framework

A better user knowledge base built on top of user needs collection.

14 golden rules of UX writing. How to write like a content designer — and why it matters

Are opt-in online panels too inaccurate?

Accessibility user testing insights for apps & websites

Mobile banking rank Kazakhstan 2024: CX of mobile banks for Kazakh private clients

*? Weekly:* Insights from the world’s largest QuantUX conference

Experience: The challenges I faced during wireframing and prototyping

? Interesting/Interview: Yuval Noah Harari on AI, future tech, society & global finance

Design: Figma config 2024 highlights

Fresh articles by Nielsen Norman Group:

Checkboxes: Design guidelines

Product and UX: Study guide

? Seeing is believing: Using video evidence when presenting research to stakeholders

? Breakpoints in responsive design: What & why

Process:

The creative approach to user research problems

Figure out what is your leadership style

Book Review:

UX Strategy, 2nd edition. Incorporating business strategy in product design

Accessibility for Everyone. Inclusive design for a digital world

Prototyping:

Good UI is good UX

Small details, big impact: Understanding micro-interactions

A product designer’s guide to modern authentication methods

Sales funnel and neurodesign techniques

AI:

The ultimate guide to knowledge management in the age of AI

AI-simulated role play in service design

Opinion:

More the screens better the exp?

Create the right products without asking users what they want

Case study:

Creating a user-centric travel planning website

Mood move — Designing an app for mental health

Basics:

User research. Listen to users: most difficult thing to do

What are mental models?

8 examples of qualitative research

The attention economy: Designing for mindful engagement

A short story on Usability tests

30+ questions for Usability testing session

Ideating design solutions

@uxdigest

Medium

14 golden rules of UX writing

How to write like a content designer — and why it matters.

“What have we already tried?” is the most powerful product question you can ask

How to analyze click test metrics in stand-alone studies

Tracking the impact of our content design work

You’re preparing client and user surveys wrong — how to do it right

Engage, respond, improve: Maximizing user interaction with comments and feedback

How to increase conversions in 2024 with 8 effective UX hacks

? Weekly: Integrating UX insights into product planning

Process: Effective user research meetings need a template

Interview: How we built the reforge extension — A deep dive into Reforge’s AI tech stack with Dan Wolchonok

Design: The value of Accessible design

Fresh articles by Nielsen Norman Group:

Net Promoter Score: What a customer-relations metric can tell you about your user experience

Synthetic users: If, when, and how to use AI-generated “Research”

? 15 user research methods to know beyond usability testing

? How to increase the visibility of error messages

Prototyping:

20 amazing website navigation examples you’ll want to copy

UX/UI tips: A guide to contextual help

User experience case study of Canva home screen

Building sharpe earn from scratch

AI:

What ChatGPT does well (and doesn’t do well) for UX

AI’s role in enhancing user feedback loops

Revolutionizing voice call management with AI during DND mode: An innovative solution to modern communication challenges

Introducing AI companions as a tool to increase Amazon’s sales and improve Accessibility for people with disabilities

Opinion:

UX lessons we can learn from the Marvel Cinematic Universe

UX court

Basics:

The Hitchhikers guide to user research

The importance of Neuromarketing

Mastering storyboards — Techniques for visual storytelling

Excelling at the art of UX Research

Want better answers? Ask better questions

Interesting:

What planes teach us about design systems

The 400ms rule to captivate

@uxdigest

Medium

“What have we already tried?” is the most powerful product question you can ask

To find product pitfalls without creating waste, use UX research to understand what your org has already tried and how those efforts…

Integrating UX insights into product planning

Effective user research meetings need a template

UX and NPS benchmarks of U.S. Government websites (2024)

Event: 26.06 18:00 (CET) Vitaly Friedman (creative lead of Smashing Magazine) will tell how to measure UX and impact of design

AI: AI’s role in enhancing user feedback loops

Experience: Coming back to Firefox as a User Researcher

? Interesting: Neuroinclusive content design

Fresh articles by Nielsen Norman Group:

Card Sorting: Pushing users beyond terminology matches

The 4 stages of AI image generation: An experience map

? What is cognitive load?

? 10 Steps for better storytelling in UX job interviews

Prototyping:

Emotional design — why it matters in UX

User Experience: Lessons from everyday interactions

How we navigate dark patterns in UX at Few

Case Study:

The challenges of moving abroad

Reimagining connectivity: A UX Research journey to redesign Telkomsel’s user interface and experience

Jobs to be Done in action: a real life example

Beginners:
Types of UX Research methods

User Stories VS Story Maps

Difference between data, findings and insights in UX Research

Opinion:

Mapping the Future of UXR

? What if we roadmap learning needs rather than product features?

@uxdigest

Medium

Integrating UX insights into product planning

Video + transcript of a talk on open research platforms delivered at the UX360 Research Summit in January 2024

Know your story: Narrative Insights for User research

Top box, top-two box, bottom box, or net box?

Run inclusive user testing (1/3)

*? Weekly:* Generative AI — The perfect colleague for UX researchers?

Process: Measuring what matters — The science of UX Design

Book: Changemakers — Designing transformation

Case Study: From insights to impact — Urban innovation in Tel Aviv

Prototyping:

Best practices for inline editing in tables

10 psychology laws to design digital banking app UX

Wireframing for product managers

AI:

AI for UX Research — How Artificial Intelligence is changing the design game

? Forging humanistic AI with Tom Gruber, Co-founder of Siri

How Apple can take a position of dominance in AI — if they want it

Fresh articles by Nielsen Norman Group:

Glassmorphism: Definition and best practices

Menu-design checklist: 17 UX guidelines

? You're not too late to use AI

? Create your own research-participant database

Opinion:

The bright future of User Research: people, process, tools

Unbundling User Research

Merging theory and practice in Service Design

Beginners:

Information architecture for beginners — Organizing your digital world

Delivering user centred dashboards

Deep dive into user personas: Creating empathetic designs

Interesting:

Moving around Stoicism and UX Research

Why your phone numbers aren’t arranged like your calculator

@uxdigest

Medium

Know your story: Narrative Insights for User research

In this article, I will share my method for bringing your researches story to life

Understanding mental models: 6 ways to measure and analyze them

How to test your UX content for inclusivity

UX and NPS benchmarks of banking websites (2024)

An ordinary day pulling out hair in the Technology-Driven world

? Why Architects must think like User Researchers

? Weekly: How we misuse the term "user insight"

Interview: Laws of UX, second edition — an interview with Jon Yablonski

Interesting: How Delhi Metro enhances your user experience with good design

Fresh articles by Nielsen Norman Group:

12 design recommendations for calculator and quiz tools

The wizard of Oz method in UX

? Intranet feedback features

? Have your UX job wish come true with METEOR

Prototyping:

Enhancing user engagement through effective UI/UX Design

Steering the future: a new vision for car UX

Unveiling the power of UX Design psychology: Essential insights for every designer

WebAuthn Cross-Device-Authentication: Passkeys via mobile-first strategy

UX bite: Optimising Mokobara’s shoppable video experience

? New accessibility gaps in design — what have sighted people missed?

AI:

AI vs UX Researcher: Who finds the better solution?

The ultimate guide to knowledge management in the age of AI

How to design AI interfaces to improve user choices

Navigating the AI revolution in design

The negative feedback loop of AI in UX Research

Opinion:

The Art and Science of User Research

Decoding user behavior: How behavioral science supercharges UX Research

Case Study:

Good News Sunrises — Capstone

Drinking beer

User Journey Map: Airline flight booking experience (research method: people’s opinions on Reddit)

Beginners:

User interviews made simple

Can you explain the difference between a “Job to be Done” and a “need”?

? Can’t speak to your users? Here’s what you can try

@uxdigest

Medium

Understanding Mental Models: 6 Ways to Measure and Analyze Them

There is no debate that only a small majority of websites or apps are easy to use as compared to the ever-growing digital landscape in this…

Assessing the reliability of UI trap cards

7 strategies for end user experience monitoring

See maximum impact from customer conversations

?️ Weekly: CHI’24 Preprints are here

Tool: Revolutionize User Experience — Essential mobile session recording tools

? AI: How AI and UX Design can work together to create better User Experiences

Fresh articles by Nielsen Norman Group:

Homepage Design: 5 fundamental principles

Skeuomorphism

? Measurement error in UX Research

? UX Design critiques: 3 tips for effective feedback

Prototyping:

Tooltip — A small design element with a big UX impact

Product design and the hidden costs of inconsistency

Opinion:

Applying user-centred approaches to the spending review process

Is ‘Systems Thinking’ the new buzzword in UX?

? How the king of usability became vulnerable to naive tech optimism

Beginners:

Using heatmaps to improve your website’s UX: 5 ways to get started

Clutter to clarity — Turning User Research into an actionable map

17 user experience mapping techniques to improve your product

Case Study:

Household waste management

Simplifying AIB

Enable user’s to book Parking slots seamlessly without any hesitation

Designing Xari

Creating a modern property management dashboard

@uxdigest

Measuringu

Assessing the Reliability of UI Trap Cards – MeasuringU

A primer on biases and errors in survey design

Digital accessibility beyond the guidelines

Lessons from Lex about users

Surveys — Non response bias

?️ Weekly: What’s going on with the UXR job market?

Analisys: Talabat’s heuristic evaluation

Prototyping: Accessibility 101 — How to use screen readers

Experience: The ‘I wish I had known this before’ of building an insights repository

Interesting: Competitive intelligence

Fresh articles by Nielsen Norman Group:

Card Sorting vs. Tree Testing

? RACI for UX roles and responsibilities

? Responsive web design: 3 key fundamentals

Should you run a survey?

Process:

Enabling Agile development with the Double Diamond approach

What strategies do you use to build a successful UX team?

AI:

What to buy ChatGPT Pro or Gemini Advanced?

? Understanding the changing economics of customer service in the age of AI

Will AI replace UX Designers? [2024 update]

Design:

Information Architecture design step-by-step

Harness the User Experience with 7 UX Trends for 2024

Opinion:

How to stay sane as the first UX Researcher

Create fan moments, not just user experiences

The butterfly effect of Microcopy and UX Writing

The fundamental skills of a user experience designer

Beginners:

How to conduct User Interviews

User Research guide: Process, methods, tools

Navigating the UX Research divide — consumer vs. enterprise

Navigating success: The importance of intuitive navigation in new digital products

Binary bias - A real life example

Case Study:

Delving into the UX of audio recording feature on Mandi news

Conducting a usability audit for an insurance company’s website platform

Connectify

Redesigning the logistics driver app

@uxdigest

Measuringu

A Primer on Biases and Errors in Survey Design – MeasuringU

Systems thinking and its relevance to strategic planning in UX Research

Navigating product development: The role of concept testing

UX and NPS benchmarks of home furniture websites (2024)

The power of personalizing User Experience

Tool: Audio & Video Transcription. Powered by AI

Case Study: Apartment hunting

Design: Design dilemma — Balancing aesthetics and functionality

Fresh articles by Nielsen Norman Group:

Usability heuristics applied to board games

The UX of AI: Lessons from perplexity

? Encouraging flow state in products

? Measuring DesignOps with REACH

Process:

How to think about UX research failures

? Profiling product teams & predicting research needs

Decision making could be more fun. What is buy-a-feature?

AI:

Sora by OpenAI: A new era and how will it change UX Design

AI in social media: Exploring use cases, essential tools, and adoption challenges

The Humans Behind AI. AI Demystification with machine learning engineer Israel Knight

How personal should personalization be?

Designing genAI-enhanced features

AI for UX: 5 ways you can use AI to be a better UX designer

Prototyping:

Navigating the digital labyrinth — mastering information architecture and navigation in UX design

Design Sprints 4- the prototyping phase: Information architecture, wireframing and their role in UX prototyping

The complete guide to Hick's Law in UX

Opinion:

? Why can’t the Government get tech right?

Stop feeding the feature beast — How to get off the wireframing hamster wheel and do some proper design work

The tyranny of UX

Beginners:

Jobs to Be Done, a User Research approach

Should PMs do research because researchers are too slow and expensive?

Don’t ignore this in UX

@uxdigest

Medium

Systems Thinking and its Relevance to Strategic Planning in UX Research

Systemic Thinking: The Key to an Impactful UX Strategy