Following feedback from many of our clients, we have recently updated our system settings to not automatically apply account balances to renewal invoices. As such, renewals will not be processed automatically from your balance. However, you can manually renew for multiple months in advance by clicking the 'Renew' button on the product page, or we can change your billing cycle to quarterly if that suits your needs better.

根据众多客户的反馈，我们最近更新了系统设置，不再自动将账户余额应用于续订账单。因此，续订将不会自动从您的余额中处理。不过，您可以通过点击产品页面上的“续订”按钮手动提前续订多个月。 如果您需要，我们也可以将您的计费周期改为季度制。

Dear Customers,

We have identified an issue where some user services on HK.BGP.V3 are experiencing slow read/write speeds due to unknown reasons. To ensure service quality, we will be migrating the affected customers' services to new disks tonight at midnight. Each migration will take a few minutes, during which the service will be temporarily offline and rebooted. We apologize for any inconvenience this may cause and appreciate your understanding and support.

Thank you for your cooperation.

尊敬的用户：

当前我们发现HK.BGP.V3上部分用户服务所在的硬盘因未知原因出现读写缓慢问题。为了保证服务质量，我们将在今晚凌晨对受影响的客户进行硬盘迁徙。单个客户的迁徙时间为几分钟，期间服务会临时离线并重启。对此带来的不便，我们深表歉意，并感谢大家的理解与支持。

感谢您的合作。

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Dear clients,
We want to make you aware that the Alipay system will undergo maintenance this Sunday (May 19, 2024) and next Monday (May 20, 2024) during the below time.
Maintenance Window Timeframe:
Sunday, May 19, 2024 @ 4:00 AM – 8:00 AM Eastern Time
Monday, May 20, 2024 @ 4:00 AM – 8:00 AM Eastern Time
During these maintenance windows, the Alipay payment services will be inaccessible. All operations around the system will resume immediately after the maintenance window.

尊敬的客户：
我们想通知您，支付宝网关系统将在本周日（2024年5月19日）和下周一（2024年5月20日）的以下时间进行维护。
维护窗口时间范围：
2024年5月19日星期日，加拿大东部时间上午4:00 - 上午8:00
2024年5月20日星期一，加拿大东部时间上午4:00 - 上午8:00
在这些维护窗口期间，支付宝支付服务将无法访问。维护窗口结束后，系统的所有操作将立即恢复。

The new product has been launched: CN.HK.BGP.V3
https://app.vmiss.com/store/cn-hk-bgp-v3

新产品已上线：CN.HK.BGP.V3
https://app.vmiss.com/store/cn-hk-bgp-v3

We sincerely apologize for the inconvenience you have experienced. We are aware of connectivity issues currently affecting some of our CN.HK.BGPⅡ services.

Please rest assured that we have identified the problem and are actively working on a resolution. The issue has been traced to a RAM hardware fault, and it may take some time to replace and repair the affected components.

We greatly appreciate your patience and understanding as we strive to resolve this issue. Rest assured, we are committed to keeping you informed and will provide timely updates as more information becomes available or as the situation improves.

我们为您所经历的不便深表歉意。我们已经注意到当前部分CN.HK.BGPⅡ服务存在连接问题。

请放心，我们已经发现了问题并正在积极进行修复。问题已经追溯到内存硬件故障，更换和修理这些部件可能需要一些时间。

我们非常感谢您的耐心和理解，因为我们正在努力解决这个问题。请放心，一旦有更多信息可用或情况有所改善，我们承诺会及时提供更新。

We sincerely apologize for the inconvenience you have experienced. We are aware of connectivity issues currently affecting some of our CN.HK.BGPⅡ services.

Please rest assured that we have identified the problem and are actively working on a resolution. The issue has been traced to a CPU hardware fault, and it may take some time to replace and repair the affected components.

We greatly appreciate your patience and understanding as we strive to resolve this issue. Rest assured, we are committed to keeping you informed and will provide timely updates as more information becomes available or as the situation improves. There is no need for you to create a support ticket regarding this matter at this time.

我们为您所经历的不便深表歉意。我们已经注意到当前部分CN.HK.BGPⅡ服务存在连接问题。

请放心，我们已经发现了问题并正在积极进行修复。问题已经追溯到CPU硬件故障，更换和修理这些部件可能需要一些时间。

我们非常感谢您的耐心和理解，因为我们正在努力解决这个问题。请放心，一旦有更多信息可用或情况有所改善，我们承诺会及时提供更新。

We have been made aware of the network issues affecting the CN.HK.BGP service. Please rest assured that we acted promptly and have been in direct contact with our upstream data center to address the situation.

We are pleased to inform you that network connectivity has been successfully restored. However, it's important to note that there may still be some lingering delays in the network. Our upstream data center is currently conducting a thorough diagnosis and is diligently working towards a complete resolution.

We sincerely apologize for any inconvenience this may have caused you and truly appreciate your patience and understanding during this time.

我们已经注意到影响CN.HK.BGP服务的网络问题，并且请放心，我们已经迅速采取行动，与我们的上游数据中心取得了直接联系，以解决这一问题。

我们很高兴地告诉您，网络连接已经成功恢复。但是，重要的是要注意，部分网络中可能仍然存在一些延迟。我们的上游数据中心目前正在进行彻底的诊断，并且正在努力寻求完全解决方案。

对于此次给您带来的任何不便，我们深表歉意，并真诚感谢您在此期间的耐心和理解。

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Announcement: Upcoming Maintenance Notice for CN.HK.BGP.AMD Services

Important Server Maintenance: December 14th, 13:00 EST

Firstly, we are writing to convey our heartfelt thanks for our customer's active feedback regarding our CN.HK.BGP.AMD servers. It is your insightful input that has enabled us to identify a critical system-level configuration issue in these servers.

We have identified a system-level configuration error in our CN.HK.BGP.AMD servers. To rectify this and enhance overall performance, we have scheduled a maintenance session for December 14th at 13:00 Eastern Standard Time (EST).

Key Maintenance Details:

1. The procedure may involve the temporary migration of instances and reconfiguration of the host servers.
2. We strongly recommend backing up all essential data before this maintenance window to prevent any potential loss.

Impact and Apologies:

While we strive to minimize disruptions, this maintenance might momentarily affect service availability. We apologize for any inconvenience this may cause and are grateful for your understanding. Rest assured, this effort is crucial in providing you with a more reliable and superior service experience in the long term.

Staying Informed:

We will keep you updated on the progress and completion of the maintenance. Should you have any concerns or require assistance in preparing for this maintenance, our support team is readily available to assist you.

Thank you for your patience and continued trust in our services. We are dedicated to ensuring the highest standards of service and performance for our clients.

重要服务器维护通知：美东时间12月14日，13:00

首先，我们要衷心感谢我们的客户对我们CN.HK.BGP.AMD服务器提出的积极反馈。正是您深刻的见解帮助我们发现了这些服务器中的一个关键系统级配置问题。

我们已经确认了我们CN.HK.BGP.AMD服务器存在的系统级配置错误。为了纠正这一点并提高整体性能，我们计划在美东时间12月14日13:00进行一次维护。

关键维护细节：

1. 该程序可能涉及实例的临时迁移和主机服务器的重新配置。
2. 我们强烈建议在此维护窗口之前备份所有重要数据，以防止任何潜在的损失。

影响与道歉：

虽然我们努力将中断降至最低，但此次维护可能会暂时影响服务的可用性。我们为可能造成的不便表示歉意，并感谢您的理解。请放心，这项工作对于长期为您提供更可靠和卓越的服务体验至关重要。

保持联系：

我们将会就维护的进展和完成情况持续向您更新。如果您在准备此次维护过程中有任何疑虑或需要帮助，我们的支持团队随时准备协助您。

感谢您的耐心和对我们服务的持续信任。我们致力于为我们的客户确保最高标准的服务和性能。